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Delivery and Payment

Delivery & Returns

We know that once you have bought your lovely new TV, the last thing you want to be doing is waiting days for your TV wall bracket to arrive before you can mount your new pride and joy in the perfect position for style and viewing comfort. For that reason, we make it our mission to get your TV wall mount delivered to you as quickly as possibly and completely free of charge to all our UK customers.

Please see below for full details and exceptions to our free next day delivery policy, including international deliveries:

  

UK Mainland

We offer a FREE delivery service on all products to all our mainland UK customers including Northern Ireland, Scottish Highlands and all other offshore UK islands. Items ordered before 1pm on a working day will be delivered the next working day.


Europe

For Germany, France, Spain and Italy shipping will be charged at a standard rate of £9.99 per order. Please expect delivery within 3-5 working days of placing the order.


For all other countries

For EU countries outside those listed above, please contact our customer service team directly for a shipping quote. Send an email to help@invisiontvbrackets.com and we will send you a tailored quotation.

 


Warranty & Returns

All Invision TV brackets are covered by a standard warranty as follows: 

  • 25-year warranty on all Invision TV wall mounts
  • 3-year warranty on all Premium tablet accessories
  • 18-months warranty on all standard tablet accessories

All other products, including AV accessories are backed with a 12-month warranty

 

At Invision, we stand by the quality of our products and we are confident that you will have a wonderful experience. However, if you receive a faulty, damaged or incorrect item from us, we will make sure that the problem is solved for you as quickly as possible. To secure a refund, the item(s) should be returned to us in the condition they were received, in the original packaging, within 30 days. 

Returns are accepted and the items returned must be in their original condition and unused, we will then issue a full refund for the price you paid for the item. Postage cannot be refunded. We can only accept the return of used items if they are faulty or deemed to be defective. The cost of returning goods should be paid by the recipient.

 

If a component is damaged or missing, we will often only require the damaged component to be returned to us (rather than the entire unit). Please speak to a member of our returns staff to confirm what we require to remedy a problem.

 

Please address returns to: 

Invision Technology – Care of Parcel Store

Falcon Mill

Handel St

Bolton

Greater Manchester

BL1 8BL

United Kingdom

 

We endeavour to turn around all returns within 3 working days.

 

Compatibility Promise

Because we believe our products to be of the highest standard, we offer you, the customer our promise that wherever you see the Invision trademark logo we guarantee you will only receive premium quality products and outstanding customer satisfaction every time. If you received your Invision product and it does not fit with your TV we commit to doing everything we can to resolve that for you.

Our Compatibility Promise covers: 

  • 100% TV compatibility promise with all Invision TV wall mounts. (If you find your TV is not compatible with our product we will makes sure an alternative solution is provided at no extra cost!)
  • FREE replacement products or parts if your purchase becomes defective within the warranty period
  • FREE secondary set of fixing bolts just in case you make an installation error or change your TV
  • FREE alternative TV mount adapter plates in the event of obscured/covered TV plug and ports

Our Compatibility Promise covers all our television mounts and tablet accessories, if for any reason you feel dissatisfied with the product or service you have received please contact us in the first instance and we will always make sure any issues are resolved without question/delay.

Some of the above resolutions do not apply to incorrect purchases. Warranty details are clearly stated within each product.  For assistance on any of the above points please contact us our Customer Care Team on help@invisiontvbrackets.com  or alternatively you can call us on 07984450594 between 9am - 5pm Monday to Friday and we will promise to make sure any issues are resolved.

 

Terms & Conditions

Please read the following terms and conditions carefully before accessing this website as they relate to your use of this site. By using this website, you agree to these terms and conditions. We reserve the right, at our discretion, to change, add or remove content of these terms at any time.

 

Quality of Information

The information on this website is provided in good faith but only for general information purposes. Despite the efforts of Invision Technology to provide accurate information, it isn’t possible to completely ensure that all information is constantly kept updated and accurate. The materials contained on this website may contain technical errors. As such, Invision Technology does not accept liability for or give any warranty as to the currency, accuracy or completeness of information on this site.

 

Proprietary Information

This website may contain proprietary notices and copyright information, the terms of which must be observed. Invision Technology does not wish to receive confidential or proprietary information of others through our website. By sending any material through our website, such material will be deemed not confidential.

 

Copyrights

All content included on this website is the property of Invision Technology Ltd and protected by United Kingdom and international copyright law, all rights reserved.

 

Trademarks

Invision Technology owns various trademarks, many of which are registered in one or more countries, all rights reserved. These marks are not to be used without the written permission of Invision Technology Ltd.

Other trademarks referenced on this site are the property of their respective owners, all rights reserved.

All products on this website, unless noted otherwise, are trademarks of Invision Technology Ltd.

 

Reviews

To the full extent permissible by law, Invision Technology disclaims liability for any reviews posted on its websites.

 

 

Links to Other Websites

Invision Technology does not control the content of websites linked to our website. Please refer to the specific terms and conditions of those sites separately.

 

Indemnification

You agree to hold harmless Invision Technology, its affiliates, and their respective directors, officers, employees and agents from and against all claims and expenses, including legal fees, stemming from your use of this website.